Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest. We will secure your claim number for you at your request.
What is a direct repair shop?
A direct repair facility is a collision center that works directly with your insurance company as a preferred shop. Collision centers earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. In most cases a preferred shop doesn’t need to write an estimate. We simply create a Repair Plan, order the parts, and repair your vehicle; there is no need to wait on insurance approval. Insurance companies constantly monitor their preferred shops to ensure quality repairs.
If my vehicle's frame is damaged is the car a total loss?
No. According to Arkansas law, a vehicle is a total loss when the price of repairs exceeds 70% of the fair market value of the vehicle. If your accident occurred or your insurance policy originates in another state that state’s formula may apply to your claim. Most cars are built using unibody structural construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system, can return your vehicle to its original factory specifications. If it is determined that the unibody section is bent beyond repair, that section can simply be replaced. Many of today’s vehicle structures are High Strength Steels, Ultra High Strength Steels, Boron, Magnesium and other metals rather than the traditional cold steel used in vehicles of yesteryear. The repair methods materials and the attachment techniques these materials require can greatly impact the safety of your repaired vehicle. Laneys Collision Center has access to the OEM repair information, proper tooling and equipment and current, relevant training to perform structural repairs.
Can you match my car paint color?
Yes! Our Sherwin Williams Automotive Finishes Certified Painters are trained and in Sherwin Williams’ Color Verification Process (CVP). They are assisted by Sherwin-Williams Color Prospector, Color Eye, and Simulated Sun Lighting while following the CVP to select the best formula to blend with your car’s color for the perfect match!
Can I get a ride home when I drop off my car?
We will be happy to provide courtesy transportation within a few miles of our location during normal business hours.
How will I know when my car is done?
We will contact you in the manner you have previously requested. We can use phone calls, emails or text messages, whichever you prefer. We will schedule your vehicle pick up with one of our representatives who will inspect the repair with you when you pick up your vehicle.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can ask your Collision Consultant, they can find out for you if your insurance company has waived your deductible or if you will be responsible to pay the deductible when you pick up your vehicle. We can help you finance your deductible with the Car Care One Card from Synchrony Bank.
Who do I pay a deductible to?
If your deductible is not waived, it is your responsibility to pay it to us when you pick up your vehicle. If you aren't sure about your deductible, you can ask your Collision Consultant and they can find out for you if your insurance company has waived your deductible or if it will be your responsibility.
What forms of payment do you accept?
VISA*, MasterCard*, CarCareOne*, WEX fleet cards*, insurance checks, insurance drafts, previously approved personal checks and electronic transfers.
*A processing fee may apply to credit/debit transactions over $500.
What are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated.
Can I wash My car?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.